{"id":72,"date":"2012-07-31T02:16:22","date_gmt":"2012-07-31T02:16:22","guid":{"rendered":"http:\/\/theme-fusion.com\/avada\/?page_id=72"},"modified":"2017-02-13T17:09:01","modified_gmt":"2017-02-14T01:09:01","slug":"services","status":"publish","type":"page","link":"http:\/\/www.cadianetworks.com\/services\/","title":{"rendered":"Support"},"content":{"rendered":"<div  class=\"fusion-fullwidth fullwidth-box hundred-percent-fullwidth\"  style='background-color: rgba(255,255,255,0);background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;'><div class=\"fusion-builder-row fusion-row \"><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_2  fusion-one-half fusion-column-first 1_2\"  style='margin-top:0px;margin-bottom:20px;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;'>\n\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\n<div class=\"fusion-slider-sc flexslider flexslider-hover-type-none\" style=\"max-width:100%;height:100%;\"><ul class=\"slides\"><li class=\"image\"><span class=\"hover-type-none\"><img decoding=\"async\" src=\"http:\/\/theme-fusion.com\/avada\/wp-content\/uploads\/2012\/08\/service1.jpg\" \/><\/span><\/li><li class=\"image\"><a href=\"http:\/\/google.com\" target=\"_self\"><span class=\"hover-type-none\"><img decoding=\"async\" src=\"http:\/\/theme-fusion.com\/avada\/wp-content\/uploads\/2012\/08\/service2.jpg\" \/><\/span><\/a><\/li> <li class=\"image\"><span class=\"hover-type-none\"><img decoding=\"async\" src=\"http:\/\/theme-fusion.com\/avada\/wp-content\/uploads\/2012\/08\/service3.jpg\" \/><\/span><\/li><\/ul><\/div>\n<div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n<div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_2  fusion-one-half fusion-column-last 1_2\"  style='margin-top:0px;margin-bottom:20px;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );'>\n\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\n<div class=\"title\">\n<h2>Cadia\u2019s Support Commitment to our Customers<\/h2>\n<\/div>\n<p>At Cadia Networks, we understand support is essential in building long standing customer relationships. Our support team is ready and able to help\u00a0facilitate\u00a0your needs. Please do remember the scope of this support is limited to the products we sell and the usage of them. In the event your needs go beyond our standard product support policies, you will be advised and referred\u00a0to Professional Services. This group has a broad range talents and is willing to engage with you on a\u00a0consultation\u00a0fee basis.<\/p>\n<div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n<div class=\"title\">\n<h2>Cadia Networks\u2019s Other Areas of Support &amp; Services<\/h2>\n<\/div>\n<p style=\"margin-bottom: 30px;\">Your project&#8217;s success is our success. Our Engineering &amp; Support teams are able to help in many different areas. We have expertise in Custom BIOS, OS Porting, Driver Support, Compliance Testing, EMS and ODM services. Many of these items may require service fees or contractual arrangements. Please contact your Business Development Manager or sales@cadianetworks.com for initial consultation.<\/p>\n<div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_1  fusion-one-full fusion-column-first fusion-column-last fusion-column-no-min-height 1_1\"  style='margin-top:0px;margin-bottom:0px;'>\n\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t<div class=\"fusion-tabs fusion-tabs-1 classic horizontal-tabs\"><style type=\"text\/css\">.fusion-tabs.fusion-tabs-1 .nav-tabs li a{border-top-color:#ebeaea;background-color:#ebeaea;}.fusion-tabs.fusion-tabs-1 .nav-tabs{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a:focus{border-right-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a:hover,.fusion-tabs.fusion-tabs-1 .nav-tabs li.active a:focus{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav-tabs li a:hover{background-color:#ffffff;border-top-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .tab-pane{background-color:#ffffff;}.fusion-tabs.fusion-tabs-1 .nav,.fusion-tabs.fusion-tabs-1 .nav-tabs,.fusion-tabs.fusion-tabs-1 .tab-content .tab-pane{border-color:#ebeaea;}<\/style><div class=\"nav\"><ul class=\"nav-tabs nav-justified\"><li class=\"active\"><a class=\"tab-link\" data-toggle=\"tab\" id=\"fusion-tab-technicalsupport\" href=\"#tab-a1d3e69c960d6196f5f\"><h4 class=\"fusion-tab-heading\">Technical Support<\/h4><\/a><\/li><li><a class=\"tab-link\" data-toggle=\"tab\" id=\"fusion-tab-rmarequest\" href=\"#tab-3b8c1d2c953657ff12e\"><h4 class=\"fusion-tab-heading\">RMA Request <\/h4><\/a><\/li><li><a class=\"tab-link\" data-toggle=\"tab\" id=\"fusion-tab-faqs\" href=\"#tab-e599041716dc833c9ef\"><h4 class=\"fusion-tab-heading\">FAQs <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\"><li class=\"active\"><a class=\"tab-link\" data-toggle=\"tab\" id=\"fusion-tab-technicalsupport\" href=\"#tab-a1d3e69c960d6196f5f\"><h4 class=\"fusion-tab-heading\">Technical Support<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade in active\" id=\"tab-a1d3e69c960d6196f5f\">\n<div class=\"alignleft\" style=\"width: 100%; margin-right: 0;\">\n<p>We have found we can best serve our customers if they first look at our FAQs for common out-of-the-box issues. Beyond this, please complete the service request form below and provide us with as much detail about your issue such that our support personnel can research the issue as needed.<\/p>\n<p class=\"wpcf7-contact-form-not-found\"><strong>Error:<\/strong> Contact form not found.<\/p>\n<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\"><li><a class=\"tab-link\" data-toggle=\"tab\" id=\"fusion-tab-rmarequest\" href=\"#tab-3b8c1d2c953657ff12e\"><h4 class=\"fusion-tab-heading\">RMA Request <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade\" id=\"tab-3b8c1d2c953657ff12e\">\n<p><strong>Defective Products Classification<\/strong><\/p>\n<p>I:Dead-On-Arrival (DOA) products, or Defective-On-Arrival products: Products found to be faulty upon arrival, or as soon as they are put into use within the first 30 days from the date of dispatch, either due to damage in transit or defects in the products.<\/p>\n<ul>\n<li>For DOA products, customers can choose from the following services:<\/li>\n<\/ul>\n<p>A. Servicing at the nearest local sales office of Cadia Networks<\/p>\n<p>B. Replacement with a product of same specifications<\/p>\n<p>C.Return service<\/p>\n<p>&nbsp;<\/p>\n<p>II:Warranted defective products: Products whose defects are found and reported within the warranty period and are covered by the warranty.<\/p>\n<ul>\n<li>For warranted defective products, Cadia Networks will provide free repair or replacement.<\/li>\n<\/ul>\n<p>III:Defective products not protected by warranty: Products outside the warranty period, or products not covered by the warranty for other reasons.<\/p>\n<ul>\n<li>For defective products that are outside of the warranty period, Cadia Networks can provide paid maintenance services.<\/li>\n<\/ul>\n<p><strong>Return and Repair Procedure<\/strong><\/p>\n<p align=\"left\">\u00a0Before sending any Cadia Networks product back for return or repair, you need to send your return or repair-request to us including the following details:<\/p>\n<p align=\"left\">\u00a0\ufe61Company name and address<\/p>\n<p align=\"left\">\ufe61Contact person (name, phone, fax or email)<\/p>\n<p align=\"left\">\ufe61Delivery address<\/p>\n<p align=\"left\">\ufe61Sender&#8217;s reference (order number and order date)<\/p>\n<p align=\"left\">\ufe61Your repair order number and date (for repairs)<\/p>\n<p align=\"left\">\ufe61Serial Number and short name of every unit (for old units without a serial number, state short name, part number and release\/revision)<\/p>\n<p align=\"left\">\ufe61Fault description (for repairs) or reason for return (for returns)<\/p>\n<p align=\"left\">The return and repair Request should be sent either by email or by fax to the following address\/ 25182 Stageline Drive, Laguna Hills CA 92653: or you can contact your Cadia Networks sales representaive for assistance.<\/p>\n<p align=\"left\">Email address : rma@cadianetworks.com<\/p>\n<p align=\"left\">Tel: (949) 945-5534<\/p>\n<p>Fax No.<\/p>\n<p>&nbsp;<\/p>\n<p align=\"left\">Cadia Networks will confirm the feasibility of the repair and issue a RMA number to the customer for tracking the repair status.<\/p>\n<p>.<\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\"><li><a class=\"tab-link\" data-toggle=\"tab\" id=\"fusion-tab-faqs\" href=\"#tab-e599041716dc833c9ef\"><h4 class=\"fusion-tab-heading\">FAQs <\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade\" id=\"tab-e599041716dc833c9ef\"><a href=\"http:\/\/isharis.dnsalias.com\/wp-content\/uploads\/2012\/07\/pc-icon.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-212\" style=\"padding-right: 20px;\" title=\"pc-icon\" src=\"http:\/\/theme-fusion.com\/avada\/wp-content\/uploads\/2012\/07\/pc-icon.png\" alt=\"\" width=\"81\" height=\"51\" \/><\/a><\/p>\n<p>Under construction!<\/div><\/div><\/div>\n<div style=\"margin-top: 110px;\">\n<div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t<\/div>\n\t\t<\/div><div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_2  fusion-one-half fusion-column-first 1_2\"  style='margin-top:0px;margin-bottom:20px;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;'>\n\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\n<div><\/div>\n<div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n<div  class=\"fusion-layout-column fusion_builder_column fusion_builder_column_1_2  fusion-one-half fusion-column-last 1_2\"  style='margin-top:0px;margin-bottom:20px;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );'>\n\t\t\t<div class=\"fusion-column-wrapper\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;\"  data-bg-url=\"\">\n\t\t\t\t\n<div><\/div>\n<div class=\"fusion-clearfix\"><\/div>\n\n\t\t\t<\/div>\n\t\t<\/div>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"_links":{"self":[{"href":"http:\/\/www.cadianetworks.com\/wp-json\/wp\/v2\/pages\/72"}],"collection":[{"href":"http:\/\/www.cadianetworks.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.cadianetworks.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.cadianetworks.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.cadianetworks.com\/wp-json\/wp\/v2\/comments?post=72"}],"version-history":[{"count":32,"href":"http:\/\/www.cadianetworks.com\/wp-json\/wp\/v2\/pages\/72\/revisions"}],"predecessor-version":[{"id":1256,"href":"http:\/\/www.cadianetworks.com\/wp-json\/wp\/v2\/pages\/72\/revisions\/1256"}],"wp:attachment":[{"href":"http:\/\/www.cadianetworks.com\/wp-json\/wp\/v2\/media?parent=72"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}